1. Go to the RM User Group Discord server and go to the #tickets channel
  2. There are three different types of support ticket you can choose, ensure you choose carefully:
    • General Support This creates a support ticket with only our Mods and Admins, and is to be used for general support, feedback, complaints or issues within the Discord server or other social channels.
    • RM Support This creates a support ticket with our Experts, Mods and Admins, and is to be used for queries and support with RM software and hardware. If you have any software you need help with and aren't sure who to ask, this is the place.
    • Admin Support This creates a support ticket with only our Admins, and is to be used for registering for an account, requesting software, receiving requests, donating, or any issues regarding the Microsoft logins.
  3. Describe the issue you're experiencing or what you would like to ask to the support teams.
  4. Once the issue has been resolved, please close the ticket.